To avoid costly mistakes, we recommend that clients wishing to place a large order first order a sample/single item to ensure that you are satisfied with the finish and other characteristics of the product. This is important because it can be difficult to show the exact color and texture of the item on a screen.
If you were to change your mind about an item you have received (perhaps you no longer need it) you may return the item (in original, undamaged, sealed condition) within fourteen (14) calendar days from the time of delivery. You must contact us at firstname.lastname@example.org to request a return authorization. We will respond with instructions with respect to the return. Your refund will be issued within 5 business days from the day the return package is delivered.
The buyer will pay return shipping and there will be a 20% restocking fee for all returns and cancellations. In addition, the original cost of shipping the item will not be refundable.
Please note that we ask that returns be postmarked within (14) fourteen calendar days from the day of delivery.
In the unlikely event you receive an item that has a manufacturing defect, please contact us at email@example.com with a description and, if possible, a photo of the issue.If you have any questions about the return policy please feel free to contact us directly. We promise to answer your message as promptly as possible. We can always be reached at firstname.lastname@example.org